Shipping & Returns
All returns must have an RA# (Return Authorization Number). This lets us know what is coming back and what to do with it (i.e. credit your account, replace product, etc.). A 10% restock fee will apply to returns unless it is our shipment error. Packages sent to us without an RA# written on them will be refused! All products, including warranty items, must be returned to us shipping prepaid. We will pay the shipping charges on warranty items back to you, but not from you to us. Product over 30 days old is not returnable for credit. Special orders, cut liner, and used items are not returnable. It is imperative to notify us of missing shipments as soon as possible in order to actively track missing items. All shipments should be inspected at time of delivery and any damaged products need to be noted as well as contacting us immediately so we can make arrangements for replacement products or refunds.